Know the procedure to file a complaint against builder Under RERA

Know The Procedure To File A Complaint Against Builder Under RERA


Real Estate Regulatory Authority (RERA) is a newly implemented law to ensure the sale of plot or apartment efficiently and to protect the interest of consumers in the real estate sector. Provide legal cover and ensure that there are a defined process and efficient handling of disputes.

Why Did RERA Come To Place?

The RERA act aims to create transparency in the real estate sector related to transactions and to safeguard the consumer’s interests. The act is applicable to all the states within to ensure a speedy dispute redressal in real estate.

When Can A Home Buyer File A RERA Complaint Against Builder?

Any homebuyer who seeks redressal for their grievances can have a right to file RERA complaint against builder. The home buyer can approach RERA to seek redressal if they face the below problems from builders.

  • Delay in delivery of possession of the property.
  • Mismatch in the plan of floor area and carpet area of the property.
  • Misrepresentation of property design and construction parameters.
  • Malpractices in amenities provided in the property like ceiling leakage, improper drainage system, incomplete fire safety system, low quality of electrical wiring, inappropriate water provisions, etc.
  • Not providing an occupancy certificate or any other deficiency in service.

procedure complaint against builder under rera

How to File a Complaint in RERA?

Any aggrieved homebuyer under the ambit of RERA can bring a lawful suit against the developer or builder.  The documentary procedure to file a complaint is represented below.

  • The particulars of the buyer.
  • The registration number and address of the property.
  • A concise statement of facts of the claim.
  • The reliefs and interim reliefs, if any other.

Filing a complaint under RERA is governed as per the simple civil procedure code concept of Territorial Jurisdiction (i.e.) to be filed before the adjudicating officer of the area where the project or apartment lies or where the cause of action arose.

Steps to fill RERA Complaint in Telangana State Portal

The method for filing a complaint against the builder under RERA act online is given below.

Step 1 – In order to register a RERA compliant, you need to go to Telangana RERA portal. On the home page, you will find a link to register Complaint.

Step 2 – Click on the complaint registration link, you will be landed to the page where you need to provide details of the complaint.

Step 3 – in this page, you need to insert your name, address, contact details and details of the complaint. You have an option to attach supporting documents.

Step 4 – You need to pay Rs.1000 for the registration of complaint. You can use the net-banking facility for the payment of Complaint Registration.

Step 5 – Provide acceptance on the declaration and submit the complaint by clicking the submit button.

Time frame to file a complaint in RERA

There is no specific time frame provided in the RERA, for filing a complaint. The time periods under this Act vary based on specific claims. If a buyer wants to seek urgent interim relief, it would be advisable to approach the RERA authority as soon as possible.

Benefits to Buyers for Filing a Complaint under RERA Act

With filing a case under the RERA, a buyer can benefit

  • speed disposal of complaints
  • The requirement of financial discipline by the promoters
  • Transparency
  • No ambiguity in area measurements
  • Developers are liable for compensation for delayed delivery
  • An adjudicating mechanism to be in place

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By: Shailaja K