As per recent media reports, civic grievances brought by the public to the Greater Hyderabad Municipal Corporation (GHMC) are piling up. Currently, there are 14,328 complaints pending and 8,597 others pending with high-ranking officials, thereby leading to a total of 22,925 pending cases between January 1 to April 20. 

The remaining complaints need to be resolved within two days, with the exception of time-consuming problems, such as laying of routes, etc. More than 84,791 complaints were received between January 1 to April 20, 2021. 

List of Majorities of Complaints  

• Sanitation - 25,364 complaints 
• Electricity - 17,713 complaints 
• Veterinary -10,552 complaints  
• Engineering - 9,225 complaints 

If the centralized grievance redressal system laid down by the GHMC does not resolve a grievance within a specified time frame, it automatically goes to the senior officer. Approximately 500 to 600 grievances are received on a daily basis. 

Although complaints are recorded on the MYGHMC application, Prajavani, GHMC call centers, and other social media platforms, citizens claim that complaints are closed without any attention being paid. 

The civic authority provides the name and mobile number of the official who will deal with the problem in order to make the officials responsible. In addition, the redress must be verified by a third party but it remains on paper alone. Although the GHMC estimates that over 70,463 complaints were resolved, the facts show that not even 50% of complaints have been closed to date.

By: Shailaja K